Portable Spas Help Centre

Portable Spas NZ Technical Support Help Centre

General Questions

Fencing Requirements

Fencing

Setup FAQs

Frequently Asked Setup Questions

Portable Spas are NOT compatible with Silver Products

Silver Products

Heat Light Turns Red

Heat Light Turns Red After 10-15 Seconds

E1 and F1 Errors

Error Codes

Why Is My Filter Icon Flashing?

Filter Light Is Flashing

Filter Cleaning And Replacement

Older Spa Models and 120 Pleat Filters

Filter Maintenance

Unit is Running But Not Heating

Unit Not Heating

Why Is My Control Unit Displaying Three Dashes?

Three Dashes

Blanking Error

Display Goes Blank

Spa is Deflating

Spa has a leak or puncture

WiFi App Connection Issues

Can My Spa Control Unit Be Upgraded To WiFi?

WiFi

Why Do None Of The Buttons On My Spa Controller Work?

Child Safe Mode

Camaro Cover Lid Will Not Zip

Camaro Cover Zipper Not Working

Bubbler Times Out

Bubbler Not Working After 20 Minutes

What Is Limescale and How To Avoid It

Limescale

Water Care Guide

Chemicals

Warranty Information and How To Return Your Control Unit

Warranty Information

How To Operate The Heating Timer

The Spa Timer

Pairing the Remote with the LED Light Strip

Cannot Turn On or Control Lights

When Should You Use The UVC and Ozone Functions?

Ozone And UVC

Can I run my Portable Spa on an extension lead?

Extension Leads

How Much Should My Spa Running Costs Be?

Daily Running Costs

Insect and Rodent Mayhem

Insects and Rodents can Wreak Havoc on Control Units

Can I use silver products in my Portable Spa

Why is my heater light red and not green?

Find the cause of E1 and F1 errors appearing on your control unit

What to do if your filter icon is flashing red and green or blinking

How often should you clean and/or replace filters

Find why your unit may be running but not heating

What does three dashes on my top panel/smart control mean?

A fault occurring when the filter, heater, ozone or uvc button is pressed

What to do if your spa is won't stay inflated

Information about connecting your control unit with the wifi app

Lock functionality of your spa smart control or top panel

If you cannot get your Camaro cover to zip properly

Why does bubbler quit working after 20 minutes?

What chemicals do I use, how much and when

Details regarding Portable Spas NZ's warranty policy

How to pair the remote with the LED light strip

When should I use the ozone and uvc functions?

Can I run my portable spa on an extension lead?

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