If your new spa won't stay inflated, please check the following: For Mono and Naval spas, check that the yellow spring valve is in the out position as shown below.

If your new spa won&apos;t stay inflated, please check the following:For Mono, Naval and Duet spas, check that the yellow spring valve is in the out position as shown below. If the yellow spring valve is not out, press the valve and turn. This will release the valve to the out position.&#xA0;<img src="https://attachments.gorgias.help/uploads.gorgias.io/Q9r0k7Bmd9G2vg13/Spa_Valve-f075a3ff-1cf4-4ec7-8a41-534d1122a5e9.png" style="width: 692px;" class="fr-fic fr-dib">If the spa continues to leak, use the supplied SUP wrench to tighten the inflation valve as shown below.<img src="https://attachments.gorgias.help/uploads.gorgias.io/Q9r0k7Bmd9G2vg13/SUP_Wrench-c9fb7578-a187-4731-84da-011137e766d5.png" style="width: 692px;" class="fr-fic fr-dib">If the spa is still deflating, please contact customer service <a href="https://portablespas.co.nz/pages/contact">here</a>.<hr>For all other inflatable models, locate the Manometer and turn it as tight as possible by hand. On occasion these ship loose from the factory. <img src="https://attachments.gorgias.help/uploads.gorgias.io/Q9r0k7Bmd9G2vg13/Manometer-6db89e78-8ab7-4100-afd8-f5998da1fba5.png" style="width: 692px;" class="fr-fic fr-dib">For all models except the Aurora, if the spa continues to deflate, be sure to turn the white inflation knob to the off position after inflating. Failing to do so leaves the inflation valve open and air will gradually escape from the spa shell <img src="https://attachments.gorgias.help/uploads.gorgias.io/Q9r0k7Bmd9G2vg13/241077337-a3c66e43-19ac-4f57-891f-d018b774944e.jpeg" style="width: 692px;" class="fr-fic fr-dib"> If all of the above have been performed and the spa continues to deflate, please contact customer service <a href="https://portablespas.co.nz/pages/contact">here</a>.

Spa is Deflating

If you have an older spa that has developed a leak from an unknown source outside of the warranty period, please follow instructions as shown in the following video.

If you have an older spa that has developed a leak from an unknown source outside of the warranty period, please follow instructions as shown in the following <a href="https://www.youtube.com/watch?v=DEBxCW-ClRo">video</a>. All spa models ship with leak repair patches but not glue. We have found inflatable boat repair kit glue works the best and can be found at marine supply shops such as Burnsco <a href="https://www.burnsco.co.nz/inflatable-boat-repair-kit-pvc-250ml" id="isPasted">https://www.burnsco.co.nz/inflatable-boat-repair-kit-pvc-250ml</a>.<hr>If you have an older spa that is outside of warranty which has developed a leak or puncture from a known source, please refer to the following <a href="https://www.youtube.com/watch?v=DEBxCW-ClRo">video</a> from approximately 50 seconds on. All spa models ship with leak repair patches but not glue. We have found inflatable boat repair kit glue works the best and can be found at marine supply shops such as Burnsco. See here&#xA0;<a href="https://www.burnsco.co.nz/inflatable-boat-repair-kit-pvc-250ml" id="isPasted">https://www.burnsco.co.nz/inflatable-boat-repair-kit-pvc-250ml</a>.<hr>Any of our spa models found to have a seam leak within the 12 month warranty period will be replaced with a new liner. If this is you, please contact customer service <a href="https://portablespas.co.nz/pages/contact">here</a>.<hr>With the exception of a newly opened spa, punctures from an outside source are not covered under warranty.

Spa has a leak or puncture

Portable Spas Help Centre

What to do if your spa is won't stay inflated

General Questions

Fencing Requirements

Fencing

Setup FAQs

Frequently Asked Setup Questions

Portable Spas are NOT compatible with Silver Products

Silver Products

Heat Light Turns Red

Heat Light Turns Red After 10-15 Seconds

E1 and F1 Errors

Error Codes

Why Is My Filter Icon Flashing?

Filter Light Is Flashing

Filter Cleaning And Replacement

Older Spa Models and 120 Pleat Filters

Filter Maintenance

Unit is Running But Not Heating

Unit Not Heating

Why Is My Control Unit Displaying Three Dashes?

Three Dashes

Blanking Error

Display Goes Blank

WiFi App Connection Issues

Can My Spa Control Unit Be Upgraded To WiFi?

WiFi

Why Do None Of The Buttons On My Spa Controller Work?

Child Safe Mode

Camaro Cover Lid Will Not Zip

Camaro Cover Zipper Not Working

Bubbler Times Out

Bubbler Not Working After 20 Minutes

What Is Limescale and How To Avoid It

Limescale

Water Care Guide

Chemicals

Warranty Information and How To Return Your Control Unit

Warranty Information

How To Operate The Heating Timer

The Spa Timer

Pairing the Remote with the LED Light Strip

Cannot Turn On or Control Lights

When Should You Use The UVC and Ozone Functions?

Ozone And UVC

Can I run my Portable Spa on an extension lead?

Extension Leads

How Much Should My Spa Running Costs Be?

Daily Running Costs

Insect and Rodent Mayhem

Insects and Rodents can Wreak Havoc on Control Units