The three dashes appearing on your control unit panel/smart control generally only appears after there has been an abrupt power cut in your area.

<p>The three dashes appearing on your control unit panel/smart control generally only appears after there has been an abrupt power cut in your area. This causes a glitch in the main power board and results in being unable to clear the dashes from the display. No functions will work at this time.</p><p>Fortunately this is an easy fix and only takes approximately 5 minutes to correct. Unfortunately it means having to send your control unit to our technical team to reprogram the main power board. Once the main power board is reprogrammed, we have never had the fault reoccur should your household experience future power outages.</p><p>If you have the three dashes error, please send your control unit only to the address on the form below along with your details and Shopify number if known and include in the box. Write three dashes as the fault. Banana boxes work great for shipping control units.</p><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/Q9r0k7Bmd9G2vg13/hc/eynJd7OpgAx9ERow/2024082722-fab0d5c5-80b9-4c01-a7b9-9c0915eb7dc4-return%20control%20unit%20form.pdf" rel="noopener noreferrer" target="_blank">Return Control Unit Form.pdf</a> <span class="gorgias-file-attachment__span-size">121.5KB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;">If your spa model has a smart control, please see this <a href="https://www.youtube.com/watch?v=NY7GNmYfXEQ" style="box-sizing: inherit; background-color: transparent; color: rgb(212, 175, 55); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;">video</a> for instructions on how to remove the control unit from the spa shell. <strong style="box-sizing: inherit; font-weight: 600;">Please note that it is not necessary&#xA0;</strong><strong style="box-sizing: inherit; font-weight: 600;">to contact Portable Spas before sending your unit provided the form is included in the box.&#xA0;</strong><strong>Please Do Not Include Inlet And Outlet Grills Nor Rotation Knobs With Your Control Unit.</strong></p>

Why Is My Control Unit Displaying Three Dashes?

Portable Spas Help Centre

What does three dashes on my top panel/smart control mean?

Three Dashes

General Questions

Fencing Requirements

Fencing

Setup FAQs

Frequently Asked Setup Questions

Portable Spas are NOT compatible with Silver Products

Silver Products

Heat Light Turns Red

Heat Light Turns Red After 10-15 Seconds

E1 and F1 Errors

Error Codes

M-Spa App Says Flow Is Weak

M-Spa App Weak Flow Warning

Why Is My Filter Icon Flashing?

Filter Light Is Flashing

Filter Cleaning And Replacement

Older Spa Models and 120 Pleat Filters

Filter Maintenance

Unit is Running But Not Heating

Unit Not Heating

Blanking Error

Display Goes Blank

Spa is Deflating

Spa has a leak or puncture

WiFi App Connection Issues

Can My Spa Control Unit Be Upgraded To WiFi?

WiFi

Why Do None Of The Buttons On My Spa Controller Work?

Child Safe Mode

Camaro Cover Lid Will Not Zip

Camaro Cover Zipper Not Working

Bubbler Times Out

Bubbler Not Working After 20 Minutes

What Is Limescale and How To Avoid It

Limescale

Water Care Guide

Chemicals

Warranty Information and How To Return Your Control Unit

Warranty Information

How To Operate The Heating Timer

The Spa Timer

Pairing the Remote with the LED Light Strip

Cannot Turn On or Control Lights

When Should You Use The UVC and Ozone Functions?

Ozone And UVC

Can I run my Portable Spa on an extension lead?

Extension Leads

How Much Should My Spa Running Costs Be?

Daily Running Costs

Insect and Rodent Mayhem

Insects and Rodents can Wreak Havoc on Control Units