Portable Spas NZ warrants all Spa Models and Wicker Surround Set only against defects in material and workmanship for a period of: ONE (1) Year.

<span id="isPasted" style="color: rgb(74, 74, 74); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 249, 246); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Portable Spas NZ warrants all&#xA0;<span style="box-sizing: border-box; color: rgb(74, 74, 74); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 249, 246); text-decoration: underline;">Spa Models and the Wicker Surround Set only<span style="color: rgb(74, 74, 74); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 249, 246); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;against defects in material and workmanship for a period of:&#xA0;<strong style="box-sizing: border-box; font-weight: 600 !important; color: rgb(74, 74, 74); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 249, 246); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">ONE (1) Year. <span id="isPasted" style="color: rgb(74, 74, 74); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 249, 246); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The warranty period begins from &#xA0;the date of purchase.&#xA0;&#xA0;<hr><strong id="isPasted" style="box-sizing: border-box; font-weight: 600 !important; color: rgb(74, 74, 74); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 249, 246); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All warranty related freight costs are to be paid by the customer. The buyer is responsible for paying the shipping/freight both when returning defective parts or spas to Portable Spas NZ&apos;s authorized service centre and when the repair or replacement is sent back to the customer.<ul id="isPasted" style="box-sizing: border-box; margin: 0px 0px 10px 20px; list-style: outside disc; color: rgb(74, 74, 74); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 249, 246); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; margin-bottom: 10px; font-family: Arial, Helvetica, sans-serif;">This limited warranty does not apply to any defect resulting from negligence, accident, misuse or other reason beyond Portable Spas NZ&apos;s reasonable control, included but not limited to: normal wear and tear, negligence or failure to follow the product instructions, improper or inadequate maintenance; connection to improper power supply; chemical water damage, loss of pool water, unauthorized product modification or repair, use for commercial purpose, fire, lightening, flood or other external causes. For more policy rules refer below.</li><li style="box-sizing: border-box; margin-bottom: 10px; font-family: Arial, Helvetica, sans-serif;">Warranty will be void for any commercial or business use of Spa.</li><li style="box-sizing: border-box; margin-bottom: 10px; font-family: Arial, Helvetica, sans-serif;">Where the cost of repair or replacement is not covered under the Warranty Policy, Portable Spas Limited will advise the buyer of the cost before commencing any repairs.</li><li style="box-sizing: border-box; margin-bottom: 10px; font-family: Arial, Helvetica, sans-serif;">This warranty only applies to the original purchaser and terminates upon any transfer of ownership.</li><li style="box-sizing: border-box; margin-bottom: 10px; font-family: Arial, Helvetica, sans-serif;">Portable Spas will not be liable for results of cost of workmanship from unauthorized service person.</li><li style="box-sizing: border-box; margin-bottom: 10px; font-family: Arial, Helvetica, sans-serif;">Items that are not included&#xA0;in the warranty are zips, punctures and water quality issues.</li><li style="box-sizing: border-box; margin-bottom: 10px; font-family: Arial, Helvetica, sans-serif;">All Accessories have a 30 day warranty.&#xA0;This includes lights for the Aurora.</li><li style="box-sizing: border-box; margin-bottom: 0px; font-family: Arial, Helvetica, sans-serif;">If any such defects appear or occur the Purchaser shall inform Portable Spas NZ by notice in writing within seven days of such defect. Any such notice is required to set out the exact nature of the defect and the circumstances in which it was noticed.</li></ul> <hr><strong id="isPasted" style="box-sizing: border-box; font-weight: 600 !important; color: rgb(74, 74, 74); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 249, 246); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Repairs<br style="box-sizing: border-box; color: rgb(74, 74, 74); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 249, 246); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(74, 74, 74); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 249, 246); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If the returned product is still under warranty and the issue is a manufacturing fault the repair will be at Portable Spas expense. There may be an assessment fee on electrical items.&#xA0;<span style="color: rgb(74, 74, 74); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 249, 246); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If the product is out of warranty, then the Customer can still have the product repaired but the cost of the repair will be charged to the customer.<br style="box-sizing: border-box; color: rgb(74, 74, 74); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 249, 246); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(74, 74, 74); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 249, 246); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Shipping the product to Portable Spas for repair will be at the customers&apos; expense.&#xA0;<hr>For repair work, please send your control unit only to the address on the attached form below and include the form along with your details and Shopify PS# if known. Banana boxes work great for shipping control units.Should your unit need repair, feel free to contact us <a href="https://portablespas.co.nz/pages/contact" id="isPasted">here</a> but please note that it is not necessary&#xA0;to contact Portable Spas before sending your unit provided the form is included in the box.&#xA0;Please Do Not Include Inlet And Outlet Grills Nor Rotation Knobs With Your Control Unit. <div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div>attach_file <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/Q9r0k7Bmd9G2vg13/hc/eynJd7OpgAx9ERow/2024082723-5e1671ab-dd2e-4293-865b-018380bfb8da-return%20control%20unit%20form.pdf" rel="noopener noreferrer" target="_blank">Return Control Unit Form.pdf</a> 121.5KB</div>close</div>

Warranty Information and How To Return Your Control Unit

Portable Spas Help Centre

Details regarding Portable Spas NZ's warranty policy

Warranty Information

General Questions

Fencing Requirements

Fencing

Setup FAQs

Frequently Asked Setup Questions

Portable Spas are NOT compatible with Silver Products

Silver Products

Heat Light Turns Red

Heat Light Turns Red After 10-15 Seconds

E1 and F1 Errors

Error Codes

M-Spa App Says Flow Is Weak

M-Spa App Weak Flow Warning

Why Is My Filter Icon Flashing?

Filter Light Is Flashing

Filter Cleaning And Replacement

Older Spa Models and 120 Pleat Filters

Filter Maintenance

Unit is Running But Not Heating

Unit Not Heating

Why Is My Control Unit Displaying Three Dashes?

Three Dashes

Blanking Error

Display Goes Blank

Spa is Deflating

Spa has a leak or puncture

WiFi App Connection Issues

Can My Spa Control Unit Be Upgraded To WiFi?

WiFi

Why Do None Of The Buttons On My Spa Controller Work?

Child Safe Mode

Camaro Cover Lid Will Not Zip

Camaro Cover Zipper Not Working

Bubbler Times Out

Bubbler Not Working After 20 Minutes

What Is Limescale and How To Avoid It

Limescale

Water Care Guide

Chemicals

How To Operate The Heating Timer

The Spa Timer

Pairing the Remote with the LED Light Strip

Cannot Turn On or Control Lights

When Should You Use The UVC and Ozone Functions?

Ozone And UVC

Can I run my Portable Spa on an extension lead?

Extension Leads

How Much Should My Spa Running Costs Be?

Daily Running Costs

Insect and Rodent Mayhem

Insects and Rodents can Wreak Havoc on Control Units