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Warranty Information and How To Return Your Control UnitUpdated 6 days ago

Portable Spas NZ warrants all Spa Models and the Wicker Surround Set only against defects in material and workmanship for a period of: ONE (1) Year. The warranty period begins from  the date of purchase.  


All warranty related freight costs are to be paid by the customer. The buyer is responsible for paying the shipping/freight both when returning defective parts or spas to Portable Spas NZ's authorized service centre and when the repair or replacement is sent back to the customer.

  • This limited warranty does not apply to any defect resulting from negligence, accident, misuse or other reason beyond Portable Spas NZ's reasonable control, included but not limited to: normal wear and tear, negligence or failure to follow the product instructions, improper or inadequate maintenance; connection to improper power supply; chemical water damage, loss of pool water, unauthorized product modification or repair, use for commercial purpose, fire, lightening, flood or other external causes. For more policy rules refer below.
  • Warranty will be void for any commercial or business use of Spa.
  • Where the cost of repair or replacement is not covered under the Warranty Policy, Portable Spas Limited will advise the buyer of the cost before commencing any repairs.
  • This warranty only applies to the original purchaser and terminates upon any transfer of ownership.
  • Portable Spas will not be liable for results of cost of workmanship from unauthorized service person.
  • Items that are not included in the warranty are zips, punctures and water quality issues.
  • All Accessories have a 30 day warranty. This includes lights for the Aurora.
  • If any such defects appear or occur the Purchaser shall inform Portable Spas NZ by notice in writing within seven days of such defect. Any such notice is required to set out the exact nature of the defect and the circumstances in which it was noticed.



Repairs

If the returned product is still under warranty and the issue is a manufacturing fault the repair will be at Portable Spas expense. There may be an assessment fee on electrical items. 

If the product is out of warranty, then the Customer can still have the product repaired but the cost of the repair will be charged to the customer.

Shipping the product to Portable Spas for repair will be at the customers' expense. 


For repair work, please send your control unit only to the address on the attached form below and include the form along with your details and Shopify PS# if known. Banana boxes work great for shipping control units.

Should your unit need repair, feel free to contact us here but please note that it is not necessary to contact Portable Spas before sending your unit provided the form is included in the box. Please Do Not Include Inlet And Outlet Grills Nor Rotation Knobs With Your Control Unit.

Return Control Unit Form.pdf108.7KB


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