To connect your unit to the wifi app, please follow the instructions above. Please note that the app WILL NOT WORK WITH 5G NETWORKS. An alternative network must be selected. Also please note that Bluetooth must be enabled.

<div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://uploads.gorgias.io/Q9r0k7Bmd9G2vg13/Wi-Fi_manual-2b2414fc-f143-46cf-829c-cc2043bc1aab.pdf" rel="noopener noreferrer" target="_blank">Wi-Fi manual.pdf</a> <span class="gorgias-file-attachment__span-size">500.5KB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p>To connect your unit to the wifi app, please follow the instructions above. Please note that the app <strong><u>WILL NOT WORK WITH 5G NETWORKS</u></strong>. An alternative network must be selected. Also please note that Bluetooth must be enabled.</p><hr><p>After setting up the wifi account with the app, you will be prompted to enter your account log in and password. There is a small box at the bottom of the screen that must be ticked to proceed. This is quite small and often missed. Also do not miss ticking the small box confirming the wifi icon is blinking slowly. As you proceed with the app, you will later be asked for your wifi log in and password. Please note that this is not the same as the initial account log in and password. You can see a video walkthrough <a href="https://youtu.be/xa-_fgTi9Js">here</a>.</p><p>If you are unable to get your control unit to bind after following all of the instructions above, you may need to perform a firmware update on the app. Please see this <a href="https://youtube.com/shorts/JKikYOKuKJM?feature=share">video</a> for a step by step walkthrough on updating firmware.</p><hr><p>If you are still having issues with connectivity, you may have a Fritz wifi router, which has a known binding issue. Check your router to confirm if it is a Fritz model. If so, follow the below attachment for a Fritz router workaround&#xA0;</p><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://uploads.gorgias.io/Q9r0k7Bmd9G2vg13/Solution_for_wifi_matching_problem_for_AVM_FRITZ_router-df5c46d4-7ab0-470d-b49f-17ebed2774c1.pdf" rel="noopener noreferrer" target="_blank">Solution for wifi matching problem for AVM FRITZ router.pdf</a> <span class="gorgias-file-attachment__span-size">582.4KB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p><br></p><p><br></p>

WiFi App Connection Issues

We are able to upgrade older Mono and Tuscany control units to wifi capability if requested.

<p><img src="https://uploads.gorgias.io/Q9r0k7Bmd9G2vg13/93158-faaea08d-8391-46a8-bc6e-76d8c2b07386.png" style="width: 300px;" class="fr-fic fr-dib"></p><p>We are able to upgrade older Mono and Tuscany control units to wifi capability if requested. Non-Frame series models are not currently wifi capable. Customers would be responsible for return freight to our technical team in Christchurch, one hour of technician time and cost of top panel circuitboard replacement.</p><p>If you are interested in upgrading your control unit to wifi, please contact the team <a href="https://portablespas.co.nz/pages/contact">here</a>.</p><p>Please send your control unit only to the address on the form below and fill out your details, listing wifi upgrade as the fault. Banana boxes are great for shipping control units.</p><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://uploads.gorgias.io/Q9r0k7Bmd9G2vg13/Return_Control_Unit_Form-c7da0ccf-42aa-4a0c-80aa-aedd98060091.pdf" rel="noopener noreferrer" target="_blank">Return Control Unit Form.pdf</a> <span class="gorgias-file-attachment__span-size">108.7KB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p><br></p>

Can My Spa Control Unit Be Upgraded To WiFi?

Portable Spas Help Centre

Information about connecting your control unit with the wifi app

WiFi

General Questions

Fencing Requirements

Fencing

Setup FAQs

Frequently Asked Setup Questions

Portable Spas are NOT compatible with Silver Products

Silver Products

Heat Light Turns Red

Heat Light Turns Red After 10-15 Seconds

E1 and F1 Errors

Error Codes

Why Is My Filter Icon Flashing?

Filter Light Is Flashing

Filter Cleaning And Replacement

Older Spa Models and 120 Pleat Filters

Filter Maintenance

Unit is Running But Not Heating

Unit Not Heating

Why Is My Control Unit Displaying Three Dashes?

Three Dashes

Blanking Error

Display Goes Blank

Spa is Deflating

Spa has a leak or puncture

Why Do None Of The Buttons On My Spa Controller Work?

Child Safe Mode

Camaro Cover Lid Will Not Zip

Camaro Cover Zipper Not Working

Bubbler Times Out

Bubbler Not Working After 20 Minutes

What Is Limescale and How To Avoid It

Limescale

Water Care Guide

Chemicals

Warranty Information and How To Return Your Control Unit

Warranty Information

How To Operate The Heating Timer

The Spa Timer

Pairing the Remote with the LED Light Strip

Cannot Turn On or Control Lights

When Should You Use The UVC and Ozone Functions?

Ozone And UVC

Can I run my Portable Spa on an extension lead?

Extension Leads

How Much Should My Spa Running Costs Be?

Daily Running Costs

Insect and Rodent Mayhem

Insects and Rodents can Wreak Havoc on Control Units