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General QuestionsUpdated 10 months ago

What electrical supply do I need to run my spa?

All Portable Spas NZ models have standard NZ plugs that fit all NZ household power sockets and run on a 10 amp service.

Can I use my spa indoors?

Whilst most of our customers set up their portable spa outside on hard surfaces such a patio or on level grass, many also set them up inside a summer house, shed or garage. For use indoors, you should take particular time and care to consider such factors as drainage and ventilation.

How many people can fit in my Portable Spa?

Our spa models are capable of fitting either 6 or 8 people, depending on the model. Seating capacity is given under Seating in the Specifications section of the model.

Do the spas have built in seats?

All of our models come with a cushioned floor. However, the Mono, Camaro and Oslo models have integrated seat cushions.

Booster seats and cushions are available from our Accessories page.

Is the spa comfortable and easy to get in and out of?

Known as hydrotherapy, a Portable Spa can aid in helping relieve the effects of arthritis by utilising the properties of warm water in order to facilitate the improved movement of joints. The cushioning in the base of our spas is suitable for periods of extended use.

All spa models come with a non-slip bottom which provides extra friction between the foot and spa floor. If you would like extra assistance, we recommend the wicker step which can provide additional help when entering and exiting the spa.

Can I use my spa during winter?

Our spas can be used in any season. However, if you are not heating your spa in the winter but leave it filled, you should always leave the power on to your spa to avoid freeze damage. Once the water temperature reaches approximately 1C, the anti-ice system will automatically activate to heat the water to approximately 3 degrees. This will prevent water from freezing and damaging the spa and control unit. 

If a heat preservation mat did not come standard with your spa, we recommend one as found here to better retain heat and reduce power consumption in the winter.

Can I leave my spa in direct sunlight?

All of our spa models come standard with cover lids which protects against UV rays. However, the spa can take on irregular shapes if the spa is overinflated and then exposed to direct sunlight. We strongly recommend you position your spa in a sheltered location which will protect it from too much sunlight. Outdoor umbrellas work great.

The control unit top panel on Frame series models should be kept out of direct sunlight to avoid UV damage, as outlined in the spa User Guide. 

How long does it take to fill the spa with water?

Depending on your hose and water pressure, filling can take anywhere between 10 to 30 minutes. Pay close attention when filling the spa that all connections are tight and the floor of the spa is flat and even.

How much does my spa weigh when filled with water?

Aurora - 965 kg

Bergen - 954 kg

Camaro - 965 kg

Mono 6 - 967 kg

Mono 8 - 1160 kg

Oslo - 941 kg

Ottoman - 954 kg

Tekapo - 954 kg

How often should I change my spa water?

This varies greatly and depends on how often the spa is being used, the chemical balance of the water and the water quality where you live. If treated correctly and cleaning and replacing the filter regularly, spa water can last an entire season. Be sure to keep the cover lid on when not in use to keep out organic material such as grass and leaves. 

As a general rule, you should change your spa water completely and fresh fill at least once every 3 months.

What is the best way to maintain the spa and increase spa life?

Ensure any sharp or excessively hot objects are kept away from the spa. Keep your spa in a sheltered location out of direct sunlight. Keep your control unit top panel out of direct sunlight. Be sure to test and balance your water weekly. Clean filters at least weekly and replace with new every 4-6 weeks. Avoid entering the spa when sweaty, wearing cosmetics or with hair products applied such as gels and hairsprays. Clean the spa shell and the inlet and outlet grills every time you change the water.

What is the expected lifespan of my Portable Spa?

Provided instructions as per the manual are followed, water chemistry is well maintained and filters are cleaned at least weekly and replaced with new every 4-6 weeks, the spa can last upwards of 2-3 years. 

Portable Spas is a full after sales service centre, so should any future repairs be required, we carry parts for all models, including replacement spa shells. This ensures we can keep your spa running for additional seasons if problems arise later in the life of your spa. 

What material are the spas made of?

Our Spas are made with Rhino-Tech 6 layer reinforced fabric. Rhino-Tech is a trusted material that offers six layers which are UV protection, PVC on either side, a laminated fabric layer, and a double sided reinforced coated layer. Frost and tear resistant, we are proud to use this eco-friendly material. 

Our Mono series features super stiff DWF material, an unprecedented exterior design with excellent durability and unbelievable light weight and blends classic style with contemporary touches. It has a high pressure drop stitch fabric, is durable, stable and can be inflated to a Max Air Pressure of 15 PSI. 

Does the spa need constant power to stay inflated?

No. Our spa range does not require the pump to be on constantly to stay inflated. The blower motor is used at initial setup to inflate the spa, which only lasts for 1 to 2 minutes.

Can I add more air to the spa when it is full of water?

Yes. Simply add air the same way as when you initially inflated the spa. If equipped, make sure the manometer points to the green section.

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