Blanking ErrorUpdated a month ago

The above fault, known as "The Blanking Error", occurs when the filter pump is faulty. This will cause your display screen to momentarily "blank out" if the filter, heater, ozone or UVC buttons are pushed (any function that requires the filter pump to engage).

If you are experiencing the blanking error, please send your control unit only to the address on the form below along with your details and Shopify number if known and include in the box. Write blanking error as the fault. Banana boxes work great for shipping control units.

PLEASE SEE NEW COST SAVING SHIPPING POLICY HERE

If your spa model has a smart control, please see this video for instructions on how to remove the control unit from the spa shell. 

WHEN REMOVING THE CONTROL UNIT FROM THE SPA SHELL, BE ESPECIALLY CAREFUL REMOVING THE WHITE ROTATION KNOB FROM THE UNIT. AFTER REMOVING THE SCREW HOLDING THE KNOB IN PLACE, GENTLY PULL OUTWARD WHILST GENTLY TURNING THE KNOB. IT WILL SLOWLY COME OUT. WHEN RE-INSERTING THE KNOB WHEN RE-INSTALLING CONTROL UNIT INTO SPA SHELL, VERY GENTLY PUSH INWARDS WHILST ROTATING THE KNOB. YOU WILL FEEL IT LOCK INTO PLACE. THEN TIGHTEN THE SCREW. THERE IS A VERY THIN MICROSWITCH UNDERNEATH THE HOLE THE KNOB FITS INTO. IF YOU FORCE THE KNOB IN OR OUT WHEN REMOVING OR RE-INSTALLING, YOU CAN DAMAGE THE MICROSWITCH. THIS WILL RESULT IN BUBBLER NOT WORKING AND THE MICROSWITCH WILL NEED TO BE REPLACED.

Please note that it is not necessary to contact Portable Spas before sending your unit provided the form is included in the box. Please Do Not Include Inlet And Outlet Grills Nor Rotation Knobs With Your Control Unit.